Deleting your iTechSIM account
Last updated 14 August 2026
You can delete your iTechSIM account yourself, from inside the app, in about ten seconds. No email, no support ticket, no waiting on us. This page explains the steps, and is honest about the one thing we cannot delete and why.
How to delete your account (in the app)
- Open the iTechSIM app and make sure you are signed in.
- Go to the Account tab.
- Tap Delete my account.
- A sheet slides up asking you to type your email address to confirm. This is deliberate — deletion cannot be undone, so we ask you to prove it is really you and really intended.
- Tap Delete my account in the sheet. It happens immediately. You are signed out on every device, and the account is gone.
No app installed, or already deleted it?
What is deleted immediately
- Your sign-in account, so the email can no longer be used to log in.
- All active sessions and sign-in tokens, on every device.
- Your push-notification tokens, so we can never message the device again.
- Your email address is unlinked from every order, review and record we hold, and replaced with an anonymous placeholder.
- Any review you have written stays visible, but is permanently detached from you — the address behind it is erased.
What we keep, and why
We keep the sales record of each order you paid for: the amount, the date, the plan, and the payment reference. We are required to. Australian tax law (the Income Tax Assessment Act) obliges a business to retain records of its sales for five years from the transaction, and our payment providers hold their own records independently under financial-services rules.
These records are anonymised, not personal: once you delete your account, nothing in them identifies you. They cannot be searched by your name or email, because your email is no longer there.
After the five-year retention period, these records are destroyed in the ordinary course.